FREQUENTLY ASKED QUESTIONS

Gateway Hotel reservations are fully refundable until seven days prior to the scheduled arrival date. Within seven days of arrival date the deposit is non-refundable. Cruise and hotel package reservations are fully refundable until two weeks prior to the scheduled arrival date. Within two weeks the package is non-refundable and non-changeable. Please visit our Payment & Cancellation Page for more information.

Check-in is at 4:00 p.m. and check-out is at 11:00 a.m.

They Gateway Hotel does not allow pets. If you are looking for a pet-friendly option, our partner property Harbor 360 Hotel welcomes pets under 65 pounds for an additional charge in designated pet-friendly guest rooms. Visit the Harbor 360 Hotel website for more information.

In the event that the Gateway Hotel is sold out on your desired reservation date, please call our reservations line and we can place you on our guest room wait list.

The Gateway Hotel provides a complimentary breakfast featuring a variety of hot and cold items including pancakes, eggs, oatmeal, pastries, bread, cereals, yogurt, and fruit. Breakfast is served in the breakfast area on the first floor from 6:00 a.m. – 10:00 a.m.

Yes, you can store your luggage at the Gateway Hotel if you arrive before check-in. Please bring your luggage to the front desk and our staff will tag and store your luggage for you.

No, the Gateway Hotel does not have a gym. However, we do provide free passes to 5th Avenue Fitness, a local gym in Seward. Please contact the front desk for more information.

Yes, the Gateway Hotel is ADA accessible. Please request an ADA room at the time of reservation.

Our Double Queen Rooms have a capacity of 4, our Two Room Suites have a capacity of 6, and our King ADA Accessible Rooms have a capacity of 2. Some room types can accommodate a roll-away bed, which will add capacity for 1 additional person. Please call for more details.

The Gateway Hotel offers cruise & hotel packages with Major Marine Tours. Please visit our Cruise Packages page for a list of our glacier and wildlife cruises than can be added to your hotel reservation.

The Gateway Hotel offers free parking to our guests in the hotel parking lot.

All rooms and balconies at the Gateway Hotel are non-smoking. If evidence is brought to the hotel’s attention that a guest has been smoking in the room, a $250 cleaning fee will be added to the guest’s final bill.

Free, high-speed wireless internet is available throughout the hotel and in all guest rooms. The WiFi password can be found on your key card sleeve. The WiFi password changes every Friday. Please contact the front desk for the most recent WiFi password.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.